HERE ARE SOME COMMON QUESTIONS ABOUT MADE INTERIORS:
How do I place an order?
We are a supply-only business, and we only sell to trade or retail partners to ensure our furniture is installed to the best standard. If you’d like to place an order with us, you’ll first need to get a fitter on board. They’ll need to be a tradesperson registered as a sole trader or a limited company. If you don’t know anybody, we can give you the contact details of fitters we have worked with in the past.
Your fitter will buy, quote and fit your furniture for you.
How do you create your furniture?
All of our products are manufactured in our Northamptonshire workshop and all materials we work with are sourced from within the UK. We create, paint and assemble all of our orders in-house.
How do I reschedule/cancel my showroom appointment?
We all know that things can happen, so there’s no worry if you need to cancel your appointment with us last-minute. You can either let us know by email at firstname.lastname@example.org or give us a call on 01536 697996. Please note that any customers that repeatedly make and cancel appointments at short notice will risk refusal of service.
Can I get a drawing without an appointment?
Ideally, we’d need to meet with you to talk through your requirements and designs before creating you a drawing. You can visit our showroom and look through all the door styles, storage solutions, lighting and colourways we have on offer.
Do you accept any discounts?
Yes! We offer a 10% discount for Blue Light Card and Defence Discount Service holders. We regularly review the discounts we offer and have promotions from time to time, so please check with us at your appointment.
Do I need to remove electrical sockets?
It’s advisable to get an electrician to remove any plug sockets you won’t be using on walls where the furniture will be fitted. If you still need access to these plugs sockets, ask your electrician if they can be moved. Your fitter will inform you after they survey the room if any plug sockets need to be removed (for example, if they are too close to the skirting board or to the corner of the wall).
Where can I find an fitter/installer?
You will need to have a fitter/installer on board from your first showroom appointment, but if you don’t know anybody we can put you in touch with a fitter that has worked with us in the past. You will need to contact the fitter to arrange for them to carry out a measurement survey.
How long will installation take?
Most installations typically take 1-3 days depending on the fitter. Walk in wardrobes and larger orders, as well as installations in awkward spaces, will usually take longer.
Do I have to pay a deposit?
Yes, once you sign our contract and submit your order, you will pay a deposit of 20% of your total quote to allow for security on both sides of the agreement. If you cancel within our five working day cancellation period, you will get 100% of your deposit back without question. You will also get your deposit back if under a rare circumstance we cannot fulfil your order. This 20% deposit will be taken off your final bill to us.
How long do I have to pay?
Your final payment will be upon completion of installation. Any unpaid sums after this due date will attract an interest rate of 2.5% above the base rate for HSBC Bank plc. If after 45 calendar days we have not received any outstanding sums from you, further action will be taken.
Is there a warranty with my furniture?
Yes! Upon completion of the installation we’ll give you a warranty certificate which covers your furniture for 6 (six) years. This only covers defective workmanship or materials, and does not cover environmental damage, sunlight damage or accidental damage.
I need replacement parts, can I order them from you?
We can give you replacement parts for your furniture for free within your 6-year warranty, however this excludes accidental and environmental damage as described above. Outside the warranty or if caused by accidental or environmental damage we can provide the replacement parts at an agreed price.
I need to cancel my order! What do I do?
If you placed your order in the last 5 working days, you will receive 100% of your deposit back, and you won’t need to give us an explanation. Just give us a call and we’ll deal with the rest.
If you cancel after the cancellation period, there are varying stages with different fees. Please consult Section 38 of our Terms & Conditions for more information.
Still need help? Let us know!
For any other questions, please write us at email@example.com or call us on